Hug Pillow - A Gift of Love (Buy 1 Get 1 Free)

We are here for you. If you have any questions related to our products, website, or your order - please contact us.

We try and resolve all queries within a day.

We offer free delivery on all orders. We pay from our pocket for getting the product delivered to you. In fact, we lose a lot of money if your delivery doesn't happen and the product is returned to us.

So when you place your order, please provide complete address and accept the order when the courier partner comes for delivery.

For Prepaid orders: There is no order verification time. We will ship your order within 1 day and we will try to get it delivered to you within 4-5 days.

For Cash on Delivery orders: Please expect 1-2 days for order verification, and another day for processing, and a few more days for delivery. In total, you should have your product within 1 week.

We have a 3-day replacement policy, which means you have 3 day after receiving your item to request a replacement.

IMPORTANT POINTS ABOUT OUR RETURN POLICY

- NO RETURNS WILL BE ACCEPTED FOR SIZE ISSUE OR QUALITY OR PERSONAL PREFERENCES. We publish sizes of our products in product description.

- REPLACEMENTS WILL ONLY BE ISSUED AFTER INSPECTION

- UNBOXING VIDEO IS A MUST TO INITIATE A RETURN

Our 3-day replacement policy is applicable only to the following cases:

• Wrong Item Received - must be verified via unboxing video
• Defective or Damaged item received - must be verified via unboxing video

The following cases will NOT be eligible under our 3-day replacement policy:

• Any item that has been damaged or washed by customer.
• Any item not sent in its original packaging along with the original box and inserts.
• Any item not in its original condition.

To be eligible for a replacement, your item must be in the same condition that you received it, unworn or unused, with inserts, and in its original packaging.

- Based on the pictures and unboxing video shared by the customer, our team will determine whether a replacement or return is warranted. Decision of our team in this regard is final.

- We charge a flat return fee of ₹100 in case of accepted returns of size issues. 

- In case of Prepaid Orders - if customer is unavailable or delivery could not be made successfully by our courier partners, refunds will be issued to in-store wallet after deducting shipping fees.

- We are not responsible if the customer overpays to the courier person without observing the COD amount on the bill.

- If the customer contacts us after the 3 day return policy has lapsed, Indiewisp will not be catering to those requests.

Approved returns will only be given credit in your in-store wallet as a discount code or gift card that can be used on Japam for placing your next order. No refunds will be issued to UPI IDs or Bank accounts.

Refunds: 

We only issue refunds to the customer's bank account via UPI or Net Banking in the exceptional cases where item is delivered with a delay of multiple weeks or if the customer has repeatedly received incorrect or damaged items.

To start a return/replacement:

1. Please WhatsApp (No Calls) us directly.

2. You will be given an option to return your item.

3. please send messege , Including your order number, photos and videos of the damaged product and any comments.

4. If your order is eligible for a return, we will initiate a return courier request.

5. After the courier partner has returned the product, we will inspect and upon approval - if the order is eligible for a return, you will get the amount in your in-store wallet as a discount code or gift card for your next order.

In case a courier partner is not available for return pickup from your pincode (unfortunately, not all courier partners offer return services) - you need to courier the product back to us and we will issue the replacement when the product is delivered to us and inspected.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Contact Us

We will notify you once we’ve received and inspected your return, and let you know if the replacement was approved or not. If approved, you will get the amount in your in-store wallet as a discount code or gift card for your next order.

We’ve got you covered! Once your order is shipped, you’ll receive all the tracking details directly via WhatsApp.

Simply keep an eye on your messages to stay updated on your order’s journey.

If you have any questions, feel free to reach out to us!